Support
Email us
support@drinkit-tn.in
For app problems, wrong data or feedback. Include your phone model, the shop number and a screenshot if you can. We aim to reply within two working days.
TASMAC helpline
1800-889-2015
For payments, refunds, pickups and overcharging at a shop. These are handled by TASMAC, not by us.
TASMAC on WhatsApp
+91 63850 76575
TASMAC’s complaints line. The app links to it from Settings → Help.
Getting started
The app shows no shops near me+
Allow location access for Drinkit.tn in your phone’s Settings, then tap “Use my location” on the map. Without location you can still search by district, shop number or bottle.
How far does “nearby” go?+
Choose 2, 5, 10 or 25 km in the app’s Settings under “Nearby means”.
How do I switch to Tamil or dark mode?+
Open Settings in the app. Language switches between English and தமிழ், and Appearance can follow your phone or stay light or dark.
Why does the app ask my age?+
You must be 21 or older to buy alcohol in Tamil Nadu. The app asks once, the first time you open it.
Stock and prices
A shop shows “not reporting”+
That shop hasn’t sent its stock to TASMAC’s system. It may still be open and stocked; we just can’t see its shelf. About one shop in five is like this on a given day.
The stock count was wrong at the shop+
Counts come from TASMAC and are refreshed several times an hour, so a sale or delivery can happen between counts. Each shop page shows when it was last counted. If a count looks badly wrong, email us the shop number and a screenshot.
The shop charged more than the price in the app+
The app shows TASMAC’s MRP plus the ₹10 refundable bottle deposit. If you were charged more, you can complain to TASMAC on 1800-889-2015 or on WhatsApp (links above).
A bottle is missing from the app+
The app lists everything in TASMAC’s published price list. New bottles appear once TASMAC adds them. If one is still missing, email us its name and size.
Ordering ahead and paying
Who am I paying?+
TASMAC. The app opens TASMAC’s own checkout on tasmac.tn.gov.in, and the money goes to TASMAC and its bank. Drinkit.tn adds no fee and never sees your payment details.
I didn’t get the OTP+
The OTP is sent by TASMAC. Check the mobile number, wait a minute, and request a new code on TASMAC’s page. If it still doesn’t arrive, TASMAC’s SMS service may be delayed; try again later.
The UPI QR code expired+
TASMAC’s QR code is valid for 3 minutes. Go back and start the payment again. If money left your account for the expired code, keep the UPI reference and contact TASMAC before paying again.
Money was taken but there’s no receipt+
Don’t pay again. Keep your UPI reference number and contact TASMAC on 1800-889-2015. Refunds are handled by TASMAC and its bank, not by Drinkit.tn.
TASMAC said a bottle is out of stock at checkout+
TASMAC checks stock again just before payment. Remove that bottle or pick another shop, then continue.
Pickup
Where is my pickup QR?+
In the My bar tab, under Pickups. It’s saved on your phone, so it works without signal at the counter.
What if I can’t collect today?+
Collect before the shop closes at 10 pm. TASMAC cancels orders that aren’t collected by then and refunds your payment method the next day, minus ₹10.
Can I return a bottle after collecting it?+
No. Once collected, TASMAC doesn’t accept returns. The ₹10 deposit comes back when you return the empty bottle.
Your data
Do I need an account?+
No. There’s nothing to sign up for.
How do I remove my name and mobile number?+
In the app, open Settings → “Name and mobile for TASMAC” and tap Forget.
How do I delete everything?+
Delete the app. Everything it saved (orders, receipts, saved bottles and shops) is stored only on your phone, so that removes it all. See the privacy policy.
Drinkit.tn is an independent app. It isn’t run by TASMAC or the Government of Tamil Nadu, and it doesn’t sell or deliver alcohol. Please drink responsibly, and never drink and drive.